SERVICE & SUPPORT

Grasp the development of the product and market demand,provide customers with high-quanlity technical support and after-sales service.

SERVICE & SUPPORT

Seantec is committed to providing a premium level of customer service, which includes rapid response and reliable shipment performance.

Rapid response that exceeds expectations is our continuous goal. Our request-for-quote delivery capability and speed of shipment performance receive constant senior management attention and action.

•   Executive direction of RFQs

•   RFQ delivery excellence

•   Continuous process improvement

•   Speedy shipments

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F&Q

How to select right thermal pad?

The method of selecting a thermally conductive silicone sheet: first select the thermal conductivity and then select the hardness.

How often should you replace thermal paste?

As per reports the factory supplied thermal paste is good for about 1~1.5 years at most and then begins to degrade in performance which leads to the heating of the processor of the laptop.

 

So it is said that as a precautionary measure you should change the thermal paste to a better quality one with time so as to keep the hardware health of the laptop in peak condition for a longer period of time.

Why does the thermal grease fail during use?

This situation is mainly due to the precipitation of silicone oil in the thermal grease. Due to the volatilization of silicone oil, the thermal grease is not uniformly distributed, and there will be air gaps in the middle, causing the thermal grease to reduce its heat dissipation effect and become invalid. We can use the degree of oil separation as an index to evaluate the heat resistance and stability of thermally conductive silicone grease: good quality thermally conductive silicone grease has a very low degree of oil separation and tends to zero.

What is thermal resistance?

In the thermal conductivity industry, thermal conductivity is an important parameter reflecting the thermal conductivity of materials. However, in practical applications, it is often not enough to use thermal conductivity alone to assess whether the product is applicable. We often need to introduce another parameter (thermal resistance or thermal impedance) to help judge.

 

The definition of thermal resistance is the ratio between the temperature difference between the two ends of the object and the power of the heat source when heat is transferred to the object. It can be understood as the resistance encountered by heat on the heat flow path, reflecting the size of the medium or the heat transfer capacity between the mediums, and indicating the size of the temperature rise caused by 1W of heat, in K/W or °C/W. A simple analogy can be used to explain the meaning of thermal resistance. Heat exchange is equivalent to current, temperature difference is equivalent to voltage, and thermal resistance is equivalent to resistance.

 

At present, the main measures to reduce contact thermal resistance are:

1. Increase the pressure on the contact surface between objects to deform the protrusion on the object interface, thereby reducing the gap and increasing the contact surface.

2. Fill the gap between the two objects with the thermal conductive material, and try to exhaust the air, such as using thermal pads.

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SEANTEC professional technicians will quickly answer your every technical question and recommend Perfect solution.

AFTER-SALES SERVICE

At the same time, SEANTEC after-sales service will also quickly respond to your service requirements to ensure the normal operation of the product at the first time.

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SEANTEC starts a 24-hour 365 day service mode. Whenever you need it, SEANTEC will solve all your doubts and problems before, during and after sales

Please call or email our customer service department :

0512-69388958
sales@seantec.cn

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